Return Policy

Thank you for choosing Universal Urethane Products. For more than 50 years, we have built our reputation on quality, performance, and “One Source Responsibility,” standing behind every product we make. If something isn’t right with your order, we want to make it right. This policy explains when items can be returned, how to start a return, and what to expect.

Because Universal Urethane manufactures both standard stock products and custom, made-to-order parts, returns are handled differently depending on the type of item you purchased. Please review the categories below to see whether your item is eligible.

Standard, in-stock items, such as urethane bar, rod, and sheet sold in their listed dimensions, urethane hammers, and standard snow plow cutting edges and wings, may be returned within 30 days of the delivery date, provided they are:

• Unused and in their original, resalable condition;
• Free of cuts, drilling, machining, or other modifications; and
• Accompanied by a Return Merchandise Authorization (RMA) number (see “How to Start a Return” below).

Eligible stock returns are subject to a 20% restocking fee, and return shipping is paid by the customer.

The following items are manufactured or modified specifically for your application and cannot be resold, so they are not eligible for return or refund except in the case of a manufacturing defect or a shipping error on our part:

• Custom molded parts, coil floor storage products, sleeves, segments, and other made-to-order items;
• Roll coverings, recovered rolls, and core manufacturing or repair work;
• Any stock item that has been cut to length, cut to size, drilled, machined, or otherwise modified to your specifications, including built-to-order options selected at checkout.

If you are unsure whether your item is considered stock or custom, please contact us before ordering, and we will be glad to confirm.

All returns require a Return Merchandise Authorization (RMA) before you ship anything back. Items sent without an RMA may be refused or delayed. To request an RMA:

• Contact us within 30 days of delivery by phone at (419) 693-7400 or by email at sales@universalurethane.com.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• We will review your request and, if eligible, send you an RMA number and return instructions.

Please keep the original packaging where possible and ship the item securely so it arrives in resalable condition. The RMA number must be clearly marked on the outside of the package.

For eligible change-of-mind returns, the customer is responsible for return shipping costs, and a 20% restocking fee will be deducted from the refund to cover inspection and handling. If a product is defective or was shipped in error, Universal Urethane will cover return shipping, and no restocking fee will apply.

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days, less any applicable restocking fee. Original outbound shipping charges are non-refundable except where the return is due to our error.

We inspect every order before it ships, but if your item arrives damaged, defective, or is not what you ordered, please contact us within 5 business days of delivery. Where possible, include photos of the item and packaging. We will work with you promptly to repair, replace, or refund the item at no additional cost to you, including return shipping.

Stock orders that have not yet shipped can usually be changed or cancelled. Just contact us as soon as possible. Custom and made-to-order items may not be cancelled once production has begun, as work and materials are committed to your specific order.

We’re here to help. If you have any questions about your order or this policy, reach out, and a member of our team will be glad to assist.